CLIENT CARE COORDINATOR
Home Instead – Beaverton Office

POSITION OVERVIEW
-The client care coordinator serves as a primary contact for our senior clients and their family members at all stages of the service relationship.
-Key job functions include conducting pre-service assessments, developing and implementing service plans, managing safety and risk in clients’ homes, and performing regular in-home quality assurance visits.
-You must be a licensed driver with current insurance as the job involves many home visits with our clients throughout Beaverton, Tigard, Tualatin, and Sherwood. On-the-job mileage is reimbursed.
-The client care coordinator reports to the client services supervisor and the agency director. 

EXPERIENCE, SKILLS, and TRAITS
-Qualifications: Common degrees, certifications, and credentials for this position are Certified Medical Assistant, Certified Nursing Assistant, Bachelor's or Master's degree in Social Work or Healthcare Management.
-Work Experience: A minimum of 3 years of solid work experience in health care social services is preferred. You must have an affinity for the elderly and good experience working with this population.
-Persuasive Skills: Pre-service assessments are your opportunities to engage families, determine their needs, and present our service as valuable solution. At least 80% of your pre-service consultations should result in new client service.
-Attributes for Success: Organization, process orientation, attention to detail and follow up, time management, systems and technology fluency, critical thinking, and a strong working memory
-Communication Expert: Professional and sensitive use of both written and spoken language are keys to effectively coordinating with office staff, CAREGivers, clients, and client representatives.
-Growth Mindset: Lifelong learner with the humility to receive and the confidence to give constructive feedback. Sustained pursuit of personal and professional growth. 

POSITION OBJECTIVES:
-Sign on new clients by assessing their needs and presenting our services as the best option to meet those needs. 
-Keep clients and their representatives happy through regular quality assurance visits in their homes and vigilant attention to detail and follow up. 
-Support CAREGivers to successfully and safely provide care in client homes.
-Maintain focus on the performance metrics of your role. Embrace the reality that this is a people and relationship business that is also driven by numbers.

SCHEDULE, COMPENSATION, AND BENEFITS:
-We are looking to make this a Tuesday - Saturday work week. (Sunday and Monday off)
-This position will be a 40 hour per week opportunity (8am to 5pm, with 1-hour lunch).
-Paid on an annual salary basis. Equivalent to $22 to $25 per hour. Open to discussion and negotiation.
-$3,000 to $4,000 available per year in performance bonuses.
-Paid time off
-Paid holidays
-Major medical health insurance through Kaiser Permanente
-401k retirement plan with 4% company match
-Highly supported 90-day training period.
-Cell phone discounts
-Supplemental AFLAC and other benefits

ABOUT HOME INSTEAD
At Home Instead, we support seniors to live happy, healthy lives in their own surroundings. Whether our clients live in their own homes or in retirement or assisted living, Home Instead’s mission is to enhance the lives of aging adults and their families. Our Beaverton franchise office’s vision statement is, “Together, Blessing Lives through Courage, Responsibility, and Love.”

BEAVERTON HOME INSTEAD COMPANY CULTURE – NOT JUST A JOB
-We work as an inter-disciplinary team to deliver personalized service to our clients and their families.
-We communicate with empathy, integrity, and respect. We operate from a platform of defined values and keep ourselves accountable to adhere to those values.
-We have a family friendly business philosophy that balances the personal well-being of employees with business objectives.    
-We have cultivated a work atmosphere that encourages growth and learning and supports you to be your best, both professionally and personally.
-We are grateful to be an industry leader, not just in the Portland area, but throughout North America. The TV ads will warm your heart!

NEXT STEPS:

1. Please click on "Apply Now" button below or go to: https://tigardor.in-home-care-jobs.com/x/detail/a23t5csnzv9c
2. Please enter your contact information, upload your resume, and submit a cover letter explaining why you feel you are a good fit for the job.
3. We will contact you shortly for a phone or in-office interview, or you will receive other communication from us via email.

Thank you for your time and attention. We are excited to meet you!