Client Services Manager – Home Instead Beaverton at Cascade Ave.

QUALIFICATIONS:

-Healthcare degrees and certifications, preferably with a gerontology focus
-Master’s in social work (MSW) degree highly preferred
-At least 3 years of management experience in a healthcare environment

COMPENSATION:

-$45,000 to $65,000 annual salary depending on experience.
-Monthly performance bonuses in addition to salary.
-Health benefits through Kaiser. Also, vision, dental, and supplemental coverage.
-This is a salaried position that is exempt from FLSA overtime rules. Job requires the exercise of discretion, independent judgment, and strategic decision making.
-Caring office culture and supportive management. New and beautiful office space in Beaverton. Our company vision: “Together Blessing Lives through Courage, Responsibility, and Love.

OBJECTIVES:

-Drive growth in new client service through service inquiry conversions, care consultation closings, and ongoing follow up with prospects.
-Ensure client satisfaction and retention through quality assurance home visits, competent caseload management, and frequent touchpoints with clients and their representatives.
-Maintain high standards of performance and accountability for staff members in the client care department. Consistently measure performance.
-Focus on quality service and adding value to those we serve and employ.
- Facilitate optimal communication, process orientation, and teamwork between client services and other company departments.

REPORTING RELATIONSHIP:

-Report to the General Manager both in regularly scheduled meetings and on a daily basis.

KEY RESPONSIBILITIES:

-Reflect the values of MBCG, LLC dba Home Instead. Set the tone of the client care culture by leading by example and maintaining high standards of professionalism, integrity, and respect.
-Help grow the client base through close management of prospects in our client pipeline from service inquiry, to care consultation, to service starts. Maximize client retention through outstanding client service and programmed quality assurance.
-Oversee and direct all aspects of client care including service starts and stops, quality, medication services management, CAREGiver-to-client introductions, and all related processes and documentation.
-Lead and mentor the staff members who comprise our client service department. Recruit, hire, manage, mentor, develop, review, and discipline team members including social workers, nurses, and other clinically certified professionals.
-Meticulously track and report on key performance indicators weekly, and monthly, quarterly and yearly. Use the numbers to tell stories, enhance care, and drive service quality and growth.
-Conduct weekly meetings with the client care team and with individual team members.
-Conduct quarterly quality improvement meetings according to OAR 333-536. Maintain strong working knowledge all state rules governing in-home care services.
-Contribute in weekly leadership meetings with owner and other leaders in the business.
-Maintain close communication with agency bookkeeper regarding service starts and stops, client service deposits, payment arrangements, and collections of amounts due.
-Assign caseloads to client care coordinators to ensure appropriate resource allocation and client coverage. Direct and support team members in critical decisions and issue resolution.
-Responsible for maintaining accurate and complete client files and records in compliance with client privacy guidelines and HIPAA regulations.
-Ensure proper maintenance of in-home client journals.
-Assist with on-call duties as needed. Ensure coverage for new client starts outside normal business hours.
-Other duties assigned by and agreed upon with the General Manager and/or the agency owner.

NEXT STEPS:

-Please click on "Apply Now" button below or go to: https://tigardor.in-home-care-jobs.com/x/apply/a23t5csy6oxv
-Please enter your contact information, upload your resume, and submit a cover letter explaining why you feel you are a good fit for the job.
-We will contact you shortly for a phone or in-office interview, or you will receive other communication from us via email. THANK YOU!